Quick Turnaround? No Problem
At J2 Resources, we’re invested in customer service. Time and time again, we’ve gone above and beyond to rescue our customers when they’re in trouble. Keep reading for just one example of J2 saving the day.
A contractor for a major refiner in Louisiana needed about $180,000 worth of materials. They were referred to J2 Resources by one of our other customers.
Their contract supplier couldn’t get them the materials they needed. Because they’d been looking for a month already, the customer needed a quick turnaround on a quote from J2.
We provided a quote in 15 minutes, and had 98% of what they needed in stock at a competitive price. Two days later, they placed the order, and we had it shipped in less than 24 hours.
We believe that good customer service requires collaboration. Most of what we do requires expedited service, sometimes within an hour, often featuring hard-to-find items. This wasn’t new to J2, and we knew exactly what to do.
Our team effort enabled us to get the customer their materials within 24 hours of them placing the order. Now, we’re this customer’s first call when they have a problem and they need an immediate solution that meets—if not exceeds—their expectations and keeps their project on schedule. In fact, they called us a few days later to resolve a different issue that had been on their plate for more than a month—once again, we had a quote in their hands in 24 hours!
After receiving their order, this customer said, “This is why we’ll call J2 every time.” Most big companies don’t have a team with the combined experience of J2 Resources. When you call us, you’re never receiving service from just one person; you’re benefiting from our years of experience in the industry and pulling on the strengths of our entire team.
Like what you’ve read so far? We have many more stories where this came from. Remember: J2 can create this type of success for you, too. Click the button below to talk to our team about how we can help you!